Avoiding awkward conversations and shying away from confrontation is not a new phenomenon. In a world that is increasingly characterized by digital communication, this effect can be amplified if the use of digital and especially asynchronous channels, such as e-mail or various forms of chat, degenerates into a real retreat from direct communication.
The manners in social media also often seem to be characterized by distance and indirect messages: one's own opinion on a topic is quickly "drained" in an extreme form of a post. There is no dialogue, but rather reminiscent of an attack to which the initial expresser of opinion is exposed. Further reactions in the form of replies or re-posts are often just a continuation of the exaggerated criticism on the one hand or the then just as aggressively continued supposed support of the original statement. This is not a dialogue, does not serve to clarify facts and, unfortunately, often does not seem to have the aim of reaching an agreement.
This is destructive, and we should approach each other with more genuine interest and courage in dialogue. Especially in professional life, however, it is essential to pay attention to this in the way employees deal with each other, because otherwise there will be more and more conflicts, ineffectiveness and inefficiency and real teamwork will become impossible. A veritable tendency to persist in dissatisfaction is establishing itself and it is precisely this that needs to be nipped in the bud.
It's about creating clarity and avoiding misunderstandings. Employees could withdraw and avoid unresolved disagreements instead of addressing the issue directly. Courageous conversations are the key to conflict resolution. If possible, they should be conducted directly, preferably face-to-face. Personal exchange promotes understanding and creates an atmosphere in which conflicts can be resolved constructively. This is essential to enable true teamwork.
A bold step away from indirect messages and digital retreat strategies towards a genuine direct dialogue leads to a more sustainable, trusting relationship. More courage!